Millions of users across the globe reported outages for Microsoft 365 apps starting Thursday around 10 a.m. PST, according to outage tracker Downdetector. Multiple widely used programs such as Microsoft’s email service Outlook were inaccessible as users received error messages when trying to log in.
Microsoft confirmed the issue was caused by server-related issues. In a social media post from the official account Microsoft 365 Status, the company explained the situation.
“We’ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors,” the post reads. The company explained that servers across the country shut down at the same time for unknown reasons.
The outage continued into Friday morning, but as of 8:40 a.m., Microsoft has announced they are seeing “broad recovery and stability across our services.”
https://twitter.com/Microsoft/status/2121282013600907325?a=VYT-cazEuuj1qM7cxBw&s=20
Outage reports on Downdetector dropped drastically on Friday morning, following a slight spike around 3 a.m. Most users should be able to access these programs now, although a small portion may still be facing issues.
The outage itself impacted both casual and professional use alike. Outlook and Teams have a massive user base, and thousands of companies depend on these programs for everyday work. Local universities such as UCLA, Cal State Long Beach and Cal State Fullerton use Outlook for student and faculty communications, which were severely hindered following the technical issues on Thursday.
According to think-tank Anderson Economic Group, an estimated $7 billion in productivity was lost due to the outage, CNN reports. The firm’s president, Patrick Anderson, estimated that around 26 million users on Thursday and 51 million on Friday could have seen operations disrupted and therefore an economic loss after losing access to the programs.
Although the outage is still in effect, most users should be able to log into their Microsoft 365 apps once more.
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